You asked - we answered

To get the current prices for instruments and accessories you should contact the responsible manager or send the request to our official email address which you can find in CONTACTS page.

Please ask our export sales managers for this information at HOW TO BUY page.

First of all, you shall receive the invoice from our export sales manager, then we will conclude the Sales Agreement. After that you can pay the invoice.

You can make a payment via bank transfer or use a bank guarantee. Bank transfers typically arrive within 1-3 business days, depending on your bank conditions.

If the device is in stock, the shipment takes about 2-3 weeks after 100% payment (device is ready for shipment in 1-2 days after 100% payment).

Please, check the availability of the devices via email or phone at CONTACTS page.

The delivery cost is not included in the instrument (complete set) price, it is calculated individually.

Transportation services of any transport company will be invoiced. Or you may pick up the instrument with the transport company you choose.

There are two offices in Russia - in Saint Petersburg and in Irkutsk. It allows to be online for 16h per day. Moreover, all necessary information on our product or any technical information you can get from our authorized distributors.

To get the current prices for instruments and accessories, as well as availability, you should send the request to the export sales manager email address in HOW TO BUY page, or you may fill the form which you can find in CONTACTS page.

Transducers (DP12, DP21 and DP22) for PKV and PKR instruments can be purchased only if you have an instrument from these lines, and the original transducer is malfunctioning. In this case, you have to confirm your ownership and send a request via form at CONTACTS page or contact our export sales managers.

Laptop is not included in the instrument price. You can order it through our managers or purchase it yourself.

System requirements to ensure the normal operation:

• OS: Windows XP, Vista, 7, 8;
• Processor: Intel Core i3, i5;
• Memory: 2-4 GB RAM;
• Storage: 300 Mb and more;
• Ethernet adapter

Unfortunately, it is impossible to purchase a new charger. You should send the instrument complete set with the broken charger to our service facility. Beforehand, you should contact our export sales managers and fill an application form down below.

If you faced any problems with your instrument, please contact our distributor in your country or our export sales managers. Please refer to the CONTACTS page.

SKB EP offers various training programs such as individual and group workshops, webinars both free and for the additional cost. You can learn more at EVENTS page or send your request for INDIVIDUAL EVENTS. To get more information, please, contact our authorized distributor in your country or export sales manager at CONTACTS page.

Please contact our export sales managers or fill the form on the CONTACTS page.

All the documentation in hard copy is supplied with an instrument. If it has been lost you should send an email to skb@skbep.com (see page CONTACTS) with your personal data (company, your full name, your position, contacts), production year and intsrument's serial number. After that you will get an invoice for purchasing the document.

System requirements to ensure the normal operation of PC with PKV: 

• OS: Windows XP, Vista, 7, 8;
• Processor: Intel Core i3, i5;
• Memory: 2-4 GB RAM;
• Storage: 300 Mb and more;
• Ethernet adapter

That may happens if you connect the device with an USB cable. You should use LAN cable which is provided with devices PKV/M7 and PKV/U3.

Set the Network Settings as in software manual (Сhapter 4. Putting the program into operation). If it hasn’t solved your problem please contact us via email skb@skbep.com or fill the form on the CONTACTS page with a description of your problem.

No, you can't. For your convenience, we have excluded all the test cables from the standard complete set. So you can independently select the most suitable cables to test your particular equipment.

It’s possible if there’s not enough time has been set for measurement. During the second measurement you should add more time in the settings.

This may happen if the short duration of the "Close" pulse is set. The default parameter is 20 m/s. Increase it according to the characteristics of the measured switching equipment.

PKV/M7 and PKV/U3 devices are equipped with сurrent clamps (on order). They’re used for measuring both alternating and direct current. Measuring the current using current clamps allows you to avoid breaking the electrical circuit, which has the following advantages:

• shortens the measurement time;
• you can use it without additional protection for the device during the measurement process in high voltage circuits;
• allows to measure the solenoid currents without the risk of damaging the measuring device due to the EMF of self-induction that occurs at the moment of opening the electrical circuit;
• guarantees the continuity of the electrical circuit, which can be damaged due to human factor while connecting/disconnecting the measuring shunt;
• guarantees the identity of the parameters of the measured circuit both during measurements and during operation, which is associated with different tightening forces of bolted connections and different contacting surfaces in circuits that both contain and don’t contain a measuring shunt.

It is often required to check the circuit breakers by closing them not from the drive, but, for example, using a jack. For this purpose, the "Linear/Angular" measurement mode is provided in the PKV instruments. The instrument shows at real time the value of the circuit breaker travel (or the angle of rotation of the shaft) and the state of the contacts (closed/open).

The measurement of speed characteristics at SF6 circuit breakers is done with the linear movement transducer, and by using a special device from the circuit breaker SPTA package. The DP12 linear movement transducer from the PKV complete set is installed on live tank circuit breaker instead of a standard device for measuring the time of movement of movable contacts.